Privacy Policy

1. Information Collection

We collect information in several ways to provide you with the best service:

Information You Provide to Us

• Full name and contact details (phone, email)
• Shipping and installation address
• Project details and design requirements
• Product preferences and customizations
• Correspondence and service inquiries

Automatically Collected Information

• IP address and general geographic location
• Browser type and device
• Pages visited on our website
• Time and duration of visit
• Cookies to improve browsing experience

2. Use of Information

We use the collected information for the following purposes:

• Providing consulting, planning, and customization services for design windows
• Processing orders and coordinating installations
• Providing customer service and technical support
• Improving our products and services
• Sending updates about new products and special offers (with your consent)
• Statistical analysis and user experience improvement
• Compliance with legal requirements and regulations

3. Sharing Information with Third Parties

We respect your privacy and will not sell or rent your personal information. We may share information only in the following cases:

• Service Providers: Companies that assist us with shipping, installation, and maintenance
• Business Partners: Architects, contractors, and interior designers involved in your project
• Legal Requirements: When required by law or court order
• Rights Protection: To protect the rights, property, or safety of us, our customers, or others

Any third party with whom we share information is required to maintain confidentiality and use it only for defined purposes.

4. Information Security

We employ advanced security measures to protect your personal information:

• SSL/TLS encryption for all information transfers on the site
• Secure servers with advanced firewall protection
• Limited access to information only to authorized employees
• Regular security system updates
• Regular information backups
• Strong password policies

Despite our efforts, no security method is 100% secure. We also recommend that you take precautions when sharing information.

5. Cookies

Our website uses cookies to improve the browsing experience:

Types of Cookies We Use:

• Essential Cookies: Required for basic website operation
• Functional Cookies: To save preferences and settings
• Analytics Cookies: To analyze and improve website performance
• Marketing Cookies: To display relevant content (with your consent)

You can manage or delete cookies through your browser settings. Note that deleting cookies may affect the browsing experience on the site.

6. Your Rights

In accordance with privacy protection laws, you have several rights regarding your personal information:

• Right of Access: To receive information about the data we keep about you
• Right of Correction: To request correction of incorrect or inaccurate information
• Right of Deletion: To request deletion of your personal information (subject to legal obligations)
• Right of Restriction: To restrict the use of your information
• Right to Object: To object to certain uses of the information
• Right to Portability: To receive your information in a common format
• Right to Withdraw Consent: To withdraw previously given consent

To exercise your rights, please contact us using the details at the end of this policy.

7. Information Retention

We retain your personal information only for the required time period:

• Active customer information - for the service period and 7 years thereafter (legal obligation)
• Inquiries and questions - up to 3 years
• Marketing information - until consent withdrawal + 6 months
• Analytics information - up to 26 months

After this period, the information will be deleted or anonymized.

8. Minors

Our services are not intended for minors under 18. We do not knowingly collect information from minors. If you are a parent or guardian and have discovered that your child has provided us with personal information, please contact us and we will delete the information promptly.

9. International Data Transfers

Some of our products are imported from Portugal. As part of this process, information may be transferred to servers in the European Union. We ensure that all information transfer is done in accordance with GDPR regulations and Israeli privacy laws, with appropriate security measures.

10. Changes to Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Material changes will be posted on the site and sent to registered customers by email. Continued use of the site after changes constitutes consent to the updated policy.

We recommend reviewing this policy periodically to stay updated.

11. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for the privacy policies or content of these sites. We recommend reviewing the privacy policy of any site you visit.